Additional Information

Additional Information

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Currency - All prices are in AUD

Currency - All prices are in AUD
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Urban Concepts

Shipping & Returns

Returns Policy

You may return most new, unopened items within 30 days of delivery for a full refund. We'll also pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.).

You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).

If you need to return an item, please Contact Us with your order number and details about the product you would like to return. We will respond quickly with instructions for how to return items from your order.

Shipping

We can ship only to Continental USA. Standard shipping is free and orders are processed within 24 hours. The majority of our products will be drop shipped directly from the manufacturer/our vendor. Please allow 7-10 Business Days for your order to be received. Should you require quicker delivery, simply give us a call at (813)374-2131 and we will move heaven and earth to make it happen!